Conciliation

Instead of investigation, an alternative approach the Ombudsman may adopt is to refer the matter for conciliation.  This is when all parties are brought together to attempt to find a resolution. This option may be preferred if the Ombudsman considers that an outcome acceptable to both the complainant and the agency may be achieved.

Any investigations would be suspended while this occurs.

If this option occurs, an officer from Ombudsman SA will convene and chair a conference with the parties.  The aim of such a conference is initially to clarify issues with the parties, and then to attempt to identify possible solutions.

Conciliation is a voluntary process and if either party declines to cooperate then the Ombudsman will not proceed with this approach.