Music: [Upbeat music plays throughout.] Visual: Animation of a woman looking to her left with her chin rested on her fingers. Ombudsman SA logo. Narrator: Applying for a Freedom of Information or FOI External Review. Visual: Animation of a man sitting at a table typing on a laptop. Narrator: You can ask Ombudsman SA for an external review of an FOI decision made by an agency. Visual: Animation of a woman drawing an X symbol with a red marker. Narrator: Ombudsman SA can review decisions to refuse access or amendments to records...and decisions to impose charges or extensions of time on your application. Visual: Animation of a woman reading from a clipboard and another woman typing on a laptop. Narrator: First, you need to ask the agency to do an internal review of the FOI decision. Visual: Animation of a man holding a lock and a woman holding a key which she inserts into the lock. Narrator: The result might confirm, vary, or reverse the original decision. Visual: Animation of a woman looking through a magnifying glass. Narrator: If you don't agree with the result, you can apply for an external review of the decision through our website or in writing. Visual: Animation of a clock with the hands rotating clockwise. Narrator: You must do this within 30 days of the internal review. We do not charge for an external review. Visual: Animation of a woman ticking items off of a checklist. Narrator: We'll need to know the name of the agency, what you asked for, the date you lodged the internal review request and the date of the internal review decision, the reference numbers for your FOI application. Visual: Animation of a woman ticking items off of a checklist. Narrator: We may also ask for supporting documents. Visual: Animation of a man doing a 'thumbs up' gesture. Narrator: The outcome, called a 'determination' may confirm, vary, or reverse the decision. Visual: Animation of a woman and man sitting at a table, having a conversation. Narrator: We aim to complete a determination within four months of your request. Visual: Animation of a woman wearing a headset and waving her hand. Narrator: Contact Ombudsman SA on 7332 7020 or visit www.ombudsman.sa.gov.au.