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Making a complaint.

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If you feel you have been unfairly treated by a South Australian public agency, you can complain to Ombudsman SA.

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You can complain about decisions or actions, delay in action, a failure to act, the conduct of staff.

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Before looking into your complaint we need to know how you tried to resolve it with the agency.

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As well as... why you think it was wrong, supporting documents, what outcome you are seeking.

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You can also complain to us about misconduct or maladministration in an agency.

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We will look into your complaint to check whether it is something we can deal with.

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Tell us what happened, what the decision or action is, agency name, when it happened, when you were told about it.

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Often, we can fix a problem by talking to the agency.

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If the complaint is not resolved. We will decide if we need to investigate.

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Complaining to Ombudsman SA is free.

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Contact Ombudsman SA on 7322 7020 or visit www.ombudsman.sa.gov.au.