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Return to work.

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The Ombudsman can deal with complaints about the service standards, access to claims information, administrative errors by agencies.

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The Service Standards set out what workers and employers can expect when engaging with Return To Work SA, their self-insured employer or its service provider, a claims agent.

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If you think one of these organisations has breached the service standards, you should first, one, contact the organisation directly and discuss the problem with them. Two, follow their process for making a formal complaint if needed. Three, if the organisation's response is not satisfactory, lodge a complaint with Return To Work SA.

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You can complain to us if you are not satisfied with the way Return To Work SA handled your service standard complaint to them.

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You can also request information about your claim from Return To Work SA or your self-insured employer.

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There may be some information that Return To Work SA or the self-insured employer do not have to give you. Refer to our website or contact us to find out when access to information can be declined.

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If Return To Work SA or the self-insured employer decides not to give you access to information about your claim, you can ask them to do an internal review of that decision.

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If you have been given the outcome of the internal review in writing and you are not satisfied with the outcome, you can ask us to conduct an external review of the decision.

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Your request to the Ombudsman must be made within 30 days of receiving a written notification.

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The Ombudsman can also accept complaints about other administrative errors by Return To Work SA and government self-insured employers. Refer to our website for information about making a complaint.

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You can raise your return to work issue with us through our website, by writing to us, by telephone or in person.

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Contact Ombudsman SA on 7322 7020 or visit www.ombudsman.sa.gov.au.