Additional guidance and resources about what we do, how to build strong and effective processes and how to prevent or minimise misconduct or maladministration in public administration.
| Resource | About |
|---|---|
| Complaints Management Framework | The key principles and concepts of an effective and efficient complaint management system |
| About Ombudsman SA | A video describing who Ombudsman SA is and what we do |
| About Ombudsman SA - Information Sheet (PDF, 7.6 MB) | A print friendly information sheet about Ombudsman SA |
| Making a complaint | A video about how to make a complaint to Ombudsman SA |
| Return to Work | A video about the Return to Work jurisdiction of Ombudsman SA |
| Applying for an FOI External Review | A video about how to apply for an external review under the Freedom of Information Act 1991 |
| What is misconduct? | A video about misconduct in public administration |
| What is maladministration? | A video about maladministration in public administration |
| Complaints Form (PDF, 7.8 MB) | A print friendly form that can be used to lodge a complaint with Ombudsman SA |
| About Ombudsman SA for First Nations people | A video to help raise awareness among Aboriginal and Torres Strait Islander communities about Ombudsman SA as an independent complaints pathway. The video explains what you can make a complaint about, what to expect during the complaint process, and the different ways you can contact Ombudsman SA. |
Further resources will be added to this page as they are developed.
